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I'm a 25-yr IT veteran using Configuration Manager (began with SMS 2003) and always looking for tools & tips for delivering and maintaining CM services as efficiently as possible. Our most “popular” service consumed is OSD/PXE imaging. I lead up a small team of engineers who oversee all operations of CM including developing all of the base images, packaging all our software for traditional software distribution, sequencing virtual applications (our preferred software delivery format), and overseeing our 3rd party malware solution. We are large enough that we use a CAS with multiple primary site servers. We have over 200 DPs (one per school & administrative center). We have all the typical challenges of big companies but a totally different culture being a K-12 organization. We have over 200,000 clients under management and all the logistical issues associated with large companies. We’ve been an APPV organization for some time now (starting w/Softgrid) and just migrated this summer to APPV 5.1 and using CM’s AppModel (which has brought new challenges). Looking forward to talking with other experts and taking back to Washington DC some tips and tools for improving our services to our customers.